{
  "title": "Planned maintenance communication survey",
  "questions": [
    "What task could be affected?",
    "Which time reference needed clarification?",
    "What preparation information was missing?"
  ],
  "question_notes": [
    "Identify the customer task that may depend on the service during the stated maintenance window. Check the actual impact scope before offering preparation guidance; expectations do not prove downtime.",
    "Ambiguous timezone, start or end references reveal practical preparation gaps. State the verified maintenance window clearly and distinguish estimates from confirmed timing; customer interpretation does not establish actual service availability.",
    "Turn the requested improvement into a testable next step. One illustrative action is: show the time zone and likely affected tasks."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect private work schedules."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Show the time zone and likely affected tasks."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}