# Planned maintenance communication survey

Check whether maintenance notices help customers prepare.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What task could be affected?

Answer: ____________________

## 2. Which time reference needed clarification?

Answer: ____________________

## 3. What preparation information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify the customer task that may depend on the service during the stated maintenance window. Check the actual impact scope before offering preparation guidance; expectations do not prove downtime.
2. Ambiguous timezone, start or end references reveal practical preparation gaps. State the verified maintenance window clearly and distinguish estimates from confirmed timing; customer interpretation does not establish actual service availability.
3. Turn the requested improvement into a testable next step. One illustrative action is: show the time zone and likely affected tasks.

Interpretation caution: Do not collect private work schedules.