If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What location detail was difficult to describe?
Which update was missing?
What would simplify follow-up?

Author notes / illustrative keys where applicable:
1. Identify the location label, landmark or approved reference the reporter struggled to provide. Improve the location guidance without collecting private records; duplicate-issue status is a separate question.
2. A missing update reveals whether repair communication lacks acknowledgment, responsibility or a next contact point. State the actual process stage and verified information, without promising a completion date based on feedback alone.
3. Turn the requested improvement into a testable next step. One illustrative action is: show appropriate current issue status before submission.