# Maintenance work order status survey

Improve maintenance status communication.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did scheduled mean here?

Answer: ____________________

## 2. Which next step was unclear?

Answer: ____________________

## 3. What update was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for state meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for action clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not promise restoration times.