If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which decision rationale was unclear?
What context would have helped?
What question route was missing?

Author notes / illustrative keys where applicable:
1. Read for rationale clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for context need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for question route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.