If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which situation needed escalation?
What boundary was unclear?
What response expectation was missing?

Author notes / illustrative keys where applicable:
1. Read for situation context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for boundary meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for response expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.