If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

When did you receive feedback?
What context was missing?
What follow-up opportunity would help?

Author notes / illustrative keys where applicable:
1. Read for timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for context gap. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for follow-up need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.