# Marketplace dispute info survey

Clarify dispute-route information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you find the route?

Answer: ____________________

## 2. Which process step was unclear?

Answer: ____________________

## 3. What acknowledgment did you expect?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The discovery route shows whether the process instructions are findable.
2. The unclear step identifies wording the process owner should explain.
3. The expected acknowledgment reveals what confirmation readers believe follows submission.

Interpretation caution: Not legal guidance or dispute adjudication.


## Illustrative finding and follow-up

Observation: Help pages omit submission acknowledgment details.

Action to test: Explain the actual receipt process.

Follow-up: Show the revised instructions and ask readers what submission acknowledgment the actual process states it provides.