If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What question did you ask?
Which reply detail was unclear?
What follow-up route was missing?

Author notes / illustrative keys where applicable:
1. Read for question context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for reply clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for follow-up route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.