# Marketplace seller response survey

Assess seller communication clarity.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What question did you ask?

Answer: ____________________

## 2. Which reply detail was unclear?

Answer: ____________________

## 3. What follow-up route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The question establishes what the reply needed to address.
2. The unclear reply detail identifies missing listing context or explanation.
3. The missing route shows what supported follow-up instruction should be visible.

Interpretation caution: Do not name sellers or share private messages.


## Illustrative finding and follow-up

Observation: Replies omit the listing context.

Action to test: Keep listing context in the conversation.

Follow-up: Show the revised fictional reply and ask readers which listing the response concerns.