# Medical office invoice admin survey

Clarify administrative invoice presentation.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which invoice label needed explanation?

Answer: ____________________

## 2. What contact route did you find?

Answer: ____________________

## 3. What payment instruction was unclear?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for label clarity.
2. Look for contact discovery.
3. Look for payment instruction.

Interpretation caution: No financial identifiers or billing disputes here.


## Illustrative finding and follow-up

Observation: Invoices use unexplained service labels.

Action to test: Have administrators clarify invoice terminology.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Invoices use unexplained service labels. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.