If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What decision did the minutes record? Which rationale was unclear? What action owner was missing? Author notes / illustrative keys where applicable: 1. Read for decision scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for rationale. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for responsibility. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.