If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which condition needed explanation?
Where did you expect eligibility details?
What example would help?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members cannot distinguish eligible items from excluded services.
2. Expected placement of eligibility details reveals a discovery gap in published membership offers. Put verified conditions near the decision point rather than implying every member qualifies for the benefit.
3. Turn the requested improvement into a testable next step. One illustrative action is: show approved examples and exclusions.