# Member invoice description survey

Assess membership invoice readability.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which charge label was unclear?

Answer: ____________________

## 2. What period did it cover?

Answer: ____________________

## 3. What question route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for label meaning.
2. Look for period scope.
3. Look for help route.

Interpretation caution: No financial identifiers.


## Illustrative finding and follow-up

Observation: Invoices omit the covered membership dates.

Action to test: State actual covered dates.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Invoices omit the covered membership dates. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.