# Member onboarding survey

Help new members find a useful first way to participate.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did you hope to gain by joining?

Answer: ____________________

## 2. Which first activity was easiest to discover?

Answer: ____________________

## 3. What still feels unclear about participating?

Answer: ____________________

## 4. Do you know whom to contact with an introductory question?

Answer: ____________________

## 5. Which first contribution would feel achievable?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify the practical outcome that motivated membership so introductory guidance can address it. Joining does not imply that every advertised benefit is relevant to the member.
2. Locate an initial activity people could actually discover, then compare its visibility with other starting options. Discovery alone does not establish successful participation.
3. Find the participation rule or next step still unclear after joining. Clarify that point rather than repeat the whole welcome message without a specific need.
4. Check whether a newcomer knows the appropriate person or route for introductory questions. Provide verified contact guidance without expecting public disclosure of personal circumstances.
5. Identify a manageable first contribution that fits the member's interests and capacity. Offer an optional starting activity rather than treat membership as an obligation to contribute.

Interpretation caution: Joining and feeling included are different outcomes.


## Illustrative finding and follow-up

Observation: Illustrative new members find benefits but do not know how to make their first contribution.

Action to test: Offer one optional starting activity and a welcoming contact.

Follow-up: After testing the action, revisit this original observation: Illustrative new members find benefits but do not know how to make their first contribution. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.