If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which rule needed explanation?
What exception reference was missing?
Where did you seek official guidance?

Author notes / illustrative keys where applicable:
1. Read for rule meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for exception source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for guidance discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.