{
  "title": "Member resource access survey",
  "questions": [
    "Which access step was unclear?",
    "What resource label was difficult to interpret?",
    "What guidance would help?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: members cannot distinguish public and member-only resources.",
    "A difficult resource label prevents members from recognizing material suited to their task. Test a concrete description of purpose and audience instead of increasing the library's volume.",
    "Turn the requested improvement into a testable next step. One illustrative action is: label access requirements before links."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not request credentials or promise access eligibility."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Label access requirements before links."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}