If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What result did the summary explain?
Which count label was unclear?
What process reference was missing?

Author notes / illustrative keys where applicable:
1. Read for result meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for count clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for process source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.