{
  "title": "Missed delivery communication survey",
  "questions": [
    "What next step was unclear?",
    "Which collection information was missing?",
    "What notice would help?"
  ],
  "question_notes": [
    "An unclear next step identifies what customers cannot determine after an unsuccessful attempt. Connect the notice to the verified collection or assistance route.",
    "Missing collection context reveals why customers cannot act on the notice after an unsuccessful attempt. Link verified location, timing or contact guidance, without requesting tracking identifiers or assuming the parcel is immediately available.",
    "A useful notice identifies the practical information customers need to act after a missed delivery. Confirm location, deadline and availability with the responsible service."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect tracking numbers in a general survey."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Include verified location, deadline, and contact information."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}