# Missed delivery communication survey

Improve guidance after an unsuccessful delivery attempt.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What next step was unclear?

Answer: ____________________

## 2. Which collection information was missing?

Answer: ____________________

## 3. What notice would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear next step identifies what customers cannot determine after an unsuccessful attempt. Connect the notice to the verified collection or assistance route.
2. Missing collection context reveals why customers cannot act on the notice after an unsuccessful attempt. Link verified location, timing or contact guidance, without requesting tracking identifiers or assuming the parcel is immediately available.
3. A useful notice identifies the practical information customers need to act after a missed delivery. Confirm location, deadline and availability with the responsible service.

Interpretation caution: Do not collect tracking numbers in a general survey.