# Mobile navigation survey

Improve finding product areas on small screens.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you expect the menu?

Answer: ____________________

## 2. Which label was hard to understand?

Answer: ____________________

## 3. What task needed fewer navigation steps?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The expected menu location identifies a discoverability mismatch during a mobile task. Compare the route with available navigation rather than assuming the user overlooked it.
2. An unclear navigation label reveals a mismatch between the destination and the user's task vocabulary. Clarify the actual area or provide appropriate context, without assuming a preferred label guarantees discovery for every user.
3. A task needing fewer steps identifies where mobile navigation creates unnecessary movement. Test the relevant journey without assuming the shortest route always preserves needed context.

Interpretation caution: Avoid assuming desktop paths work on mobile.


## Illustrative finding and follow-up

Observation: Users cannot find reports behind an unfamiliar icon.

Action to test: Add a clear label and test report navigation.

Follow-up: After trying the change, repeat “Where did you expect the menu?” with people who experienced it. Check whether they still describe the original issue: users cannot find reports behind an unfamiliar icon. Compare explanations and sample context, rather than claiming the change caused an improvement.