# Mobile offline state survey

Clarify disconnected mobile states.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did offline mean here?

Answer: ____________________

## 2. Which action did you expect available?

Answer: ____________________

## 3. What recovery message was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for state meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for action expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for recovery guidance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not promise offline support.