If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What items did you select? Which toolbar action was unclear? What selection feedback was missing? Author notes / illustrative keys where applicable: 1. Read for selection scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for action meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for feedback need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.