{
  "title": "New customer setup readiness survey",
  "questions": [
    "Which account access or approval did you need before you could start setup?",
    "Which prerequisite was still missing when the welcome instructions arrived?",
    "Who did you understand was responsible for completing that prerequisite?",
    "Where could you ask for setup help if you could not yet sign in?",
    "Which prerequisite should the welcome checklist explain earlier?"
  ],
  "question_notes": [
    "Identify the permission or approval category needed before setup. Ask for the step, not credentials or identifying account details; this helps the service owner document prerequisites.",
    "Separate a missing prerequisite from difficulty using the product. This shows whether welcome instructions arrived before the customer could follow them, rather than whether a first task succeeded.",
    "Check whether the customer can identify the responsible role. Different assumptions about customer-admin and provider responsibilities point to a coordination gap that another tutorial will not resolve.",
    "Test whether a person without working access can find a usable assistance route. An in-product help link cannot support a customer who is still unable to sign in.",
    "Find the prerequisite whose earlier explanation would change preparation. Use that answer to revise the welcome checklist without removing required authorization, identity or security checks."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Identify the permission or approval category needed before setup. Ask for the step, not credentials or identifying account details; this helps the service owner document prerequisites."
    },
    {
      "question": 2,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Separate a missing prerequisite from difficulty using the product. This shows whether welcome instructions arrived before the customer could follow them, rather than whether a first task succeeded."
    },
    {
      "question": 3,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Check whether the customer can identify the responsible role. Different assumptions about customer-admin and provider responsibilities point to a coordination gap that another tutorial will not resolve."
    },
    {
      "question": 4,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Test whether a person without working access can find a usable assistance route. An in-product help link cannot support a customer who is still unable to sign in."
    },
    {
      "question": 5,
      "format": "Optional written explanation; none or not applicable accepted",
      "reason": "Find the prerequisite whose earlier explanation would change preparation. Use that answer to revise the welcome checklist without removing required authorization, identity or security checks."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}