If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which topic could you discuss? What question felt too broad? What follow-up instruction was missing? Author notes / illustrative keys where applicable: 1. Read for discussion coverage. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for question precision. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for follow-up clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.