If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which topic label was unclear?
What choice was missing?
What use explanation did you need?

Author notes / illustrative keys where applicable:
1. Read for label meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for coverage. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for use transparency. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.