If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. When did you expect the digest? Which activity did it summarize? What timing control was unclear? Author notes / illustrative keys where applicable: 1. Read for timing expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for coverage meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for control clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.