{
  "title": "Account closure preparation survey",
  "questions": [
    "What did you want to retain?",
    "Which closure consequence was unclear?",
    "What preparation checklist would help?"
  ],
  "question_notes": [
    "The information users want to retain identifies which records or references matter before closure. Check actual access and export scope without promising complete preservation.",
    "An unclear closure consequence reveals uncertainty about access, records or remaining actions after offboarding. Refer to verified account conditions and official guidance, without inventing retention periods or implying that export guarantees complete preservation.",
    "A useful preparation checklist identifies actions users need before losing access. Base each step on verified closure conditions and official retention guidance."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise deletion or export availability unverified."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain retention and export preparation before closure."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}