# Account closure preparation survey

Understand information needed before closing an account.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did you want to retain?

Answer: ____________________

## 2. Which closure consequence was unclear?

Answer: ____________________

## 3. What preparation checklist would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The information users want to retain identifies which records or references matter before closure. Check actual access and export scope without promising complete preservation.
2. An unclear closure consequence reveals uncertainty about access, records or remaining actions after offboarding. Refer to verified account conditions and official guidance, without inventing retention periods or implying that export guarantees complete preservation.
3. A useful preparation checklist identifies actions users need before losing access. Base each step on verified closure conditions and official retention guidance.

Interpretation caution: Do not promise deletion or export availability unverified.