If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What booking confirmation did you receive?
Which arrival detail needed explanation?
What contact instruction was missing?

Author notes / illustrative keys where applicable:
1. Read for confirmation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for arrival clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for contact clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.