# Order combination info survey

Explain combined-order arrangements.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What consolidation did you expect?

Answer: ____________________

## 2. Which fee detail was unclear?

Answer: ____________________

## 3. What confirmation would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for expectation.
2. Look for fee clarity.
3. Look for confirmation need.

Interpretation caution: Do not collect payment details.


## Illustrative finding and follow-up

Observation: Combined orders retain unclear shipment labels.

Action to test: Explain the actual shipment grouping.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Combined orders retain unclear shipment labels. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.