If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which resource purpose was unclear?
What access instruction needed help?
What example activity was useful?

Author notes / illustrative keys where applicable:
1. Read for resource meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for access clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for activity usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.