If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

How easy is it to find upcoming dates and requirements?
Which message format is most useful to your household?
What information reached you too late?
How clear are the actions requested in school messages?
Where would you look for the latest version of a notice?

Author notes / illustrative keys where applicable:
1. Locate where households searched for dates and requirements, distinguishing missing notices from difficult navigation. Improve the authoritative notice location rather than add another conflicting channel.
2. Choose a communication format households can use for the actual notice. Compare access and clarity needs; a preferred format is not necessarily available to every family.
3. Identify the information and the point when it would have enabled action. Check notice timing independently before interpreting a late report as a delivery failure.
4. Check whether households can identify the requested action, responsible person and relevant deadline. Rewrite the action summary rather than assume receiving a message means understanding it.
5. Find the location households regard as authoritative when notices differ. Establish a maintained source and direct other messages there, without collecting information about individual children.