# Parent school communication survey

Improve how schools share practical information with families.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How easy is it to find upcoming dates and requirements?

Answer: ____________________

## 2. Which message format is most useful to your household?

Answer: ____________________

## 3. What information reached you too late?

Answer: ____________________

## 4. How clear are the actions requested in school messages?

Answer: ____________________

## 5. Where would you look for the latest version of a notice?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Locate where households searched for dates and requirements, distinguishing missing notices from difficult navigation. Improve the authoritative notice location rather than add another conflicting channel.
2. Choose a communication format households can use for the actual notice. Compare access and clarity needs; a preferred format is not necessarily available to every family.
3. Identify the information and the point when it would have enabled action. Check notice timing independently before interpreting a late report as a delivery failure.
4. Check whether households can identify the requested action, responsible person and relevant deadline. Rewrite the action summary rather than assume receiving a message means understanding it.
5. Find the location households regard as authoritative when notices differ. Establish a maintained source and direct other messages there, without collecting information about individual children.

Interpretation caution: Avoid collecting children's sensitive personal details in open comments.


## Illustrative finding and follow-up

Observation: Example families describe receiving dates through several channels with inconsistent details.

Action to test: Publish a clear source for final notices and identify the requested action in each message.

Follow-up: After testing the action, revisit this original observation: Example families describe receiving dates through several channels with inconsistent details. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.


## Collection protocol

When and whom to ask: Households after a notice with a real date or required action, using accessible invitation routes.

Decision owner: The school communication lead checks missing dates, late delivery and unclear requested actions separately. Compare each concern with the actual notice version.

Follow-up: Publish one authoritative notice location and revise the action summary. Ask after the next notice whether dates were findable and what arrived too late; confirm reach through delivery checks as well.

Response handling: Avoid identifying a child, family circumstances or another household in comments. Offer a private school contact for individual concerns and translations where available.