# Parking payment signs survey

Understand parking-payment instructions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which payment instruction did you follow?

Answer: ____________________

## 2. What fee detail needed explanation?

Answer: ____________________

## 3. Where did you look for help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for instruction use.
2. Look for fee clarity.
3. Look for help discovery.

Interpretation caution: Never request card or registration numbers.


## Illustrative finding and follow-up

Observation: Payment zones use inconsistent identifiers.

Action to test: Align zone identifiers on signs.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Payment zones use inconsistent identifiers. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.