# Partner introduction survey

Improve customer introductions to delivery partners.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which responsibility was unclear?

Answer: ____________________

## 2. What information did you need before meeting?

Answer: ____________________

## 3. What should the introduction include?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers cannot tell who handles account questions.
2. Preparation information reveals what customers need to understand the partner's role before an introduction. Clarify verified responsibilities and meeting purpose; an introduction alone does not endorse every partner capability or service promise.
3. Turn the requested improvement into a testable next step. One illustrative action is: clarify responsibilities before the partner meeting.

Interpretation caution: Do not imply partner capabilities without verification.