{
  "title": "Password reset experience survey",
  "questions": [
    "Which reset step was unclear?",
    "What did you expect after requesting a link?",
    "What would help you resume your task?"
  ],
  "question_notes": [
    "An unclear reset step identifies where recovery instructions do not explain the required action. Ask about wording and sequence without requesting passwords or reset links.",
    "Expected behavior after a reset request reveals uncertainty about confirmation, delivery or the next recovery step. Explain the verified flow without requesting passwords or links; expectations do not establish that the system sent a message.",
    "Help needed to resume the task identifies what should follow successful recovery. Explain the verified continuation route without implying the reset preserves every interrupted action."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Never request passwords or reset tokens."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain expiry and retry steps beside the link."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}