If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which reset step was unclear?
What did you expect after requesting a link?
What would help you resume your task?

Author notes / illustrative keys where applicable:
1. An unclear reset step identifies where recovery instructions do not explain the required action. Ask about wording and sequence without requesting passwords or reset links.
2. Expected behavior after a reset request reveals uncertainty about confirmation, delivery or the next recovery step. Explain the verified flow without requesting passwords or links; expectations do not establish that the system sent a message.
3. Help needed to resume the task identifies what should follow successful recovery. Explain the verified continuation route without implying the reset preserves every interrupted action.