# Payment method information survey

Clarify available payment choices before purchase.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which method condition was unclear?

Answer: ____________________

## 2. Where did you expect payment information?

Answer: ____________________

## 3. What explanation would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear method condition identifies the availability or use rule shoppers cannot interpret. Explain current official choices without collecting payment details.
2. The expected information location reveals whether payment choices are discoverable before the shopper commits to checkout. Link current official options and conditions, without collecting payment details or implying universal method availability.
3. A helpful explanation identifies the distinction shoppers need before selecting a payment method. State verified conditions without implying universal availability.

Interpretation caution: Do not collect account numbers or recommend credit products.


## Illustrative finding and follow-up

Observation: Shoppers discover an unavailable method only at the final step.

Action to test: Show supported methods before checkout.

Follow-up: After trying the change, repeat “Which method condition was unclear?” with people who experienced it. Check whether they still describe the original issue: shoppers discover an unavailable method only at the final step. Compare explanations and sample context, rather than claiming the change caused an improvement.