If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What administrative step was required?
Which appointment detail was unclear?
What official guidance reference was missing?

Author notes / illustrative keys where applicable:
1. Read for admin scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for appointment clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reference. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.