If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which counter were you seeking?
What queue instruction was unclear?
Where did you find service information?

Author notes / illustrative keys where applicable:
1. Read for counter identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for queue clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for service discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.