If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What access instruction was unclear?
Which file description needed explanation?
What usage reference was missing?

Author notes / illustrative keys where applicable:
1. Read for access clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for file meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for usage source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.