# Policy clarity feedback survey

Test whether staff can understand what a policy asks them to do.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which instruction is hardest to interpret?

Answer: ____________________

## 2. Do you know where to ask about an exception?

Answer: ____________________

## 3. What example would make the policy easier to apply?

Answer: ____________________

## 4. Which term needs a plain-language explanation?

Answer: ____________________

## 5. What situation would benefit from an example of the policy in use?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify the instruction with competing interpretations so the policy owner can clarify its intended application. Reported uncertainty does not authorize ignoring the current policy.
2. Check whether people can locate the approved owner for exception questions. Make the routing visible without implying the questionnaire can grant an exception itself.
3. Choose a representative situation that would help readers apply the instruction. Have the policy owner confirm the example before presenting it as an approved interpretation.
4. Locate terminology that obscures an operational requirement, then propose a plain explanation for review. Simpler wording should preserve the policy's actual meaning and scope.
5. Find a realistic application case whose decision boundary remains unclear. Use an approved worked example to distinguish permitted handling from exceptions needing separate authorization.

Interpretation caution: Understanding a policy is distinct from agreeing with it or proving compliance.