# Preorder status survey

Explain preorder progress.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What dispatch timing did you understand?

Answer: ____________________

## 2. Which status phrase was unclear?

Answer: ____________________

## 3. What update would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for timing meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for status clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not promise shipment dates.