If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What question could you submit?
Which required field was unclear?
What reply expectation was missing?

Author notes / illustrative keys where applicable:
1. Read for inquiry scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for field clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reply expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.