# Pricing faq discovery survey

Improve pricing question navigation.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What pricing question did you have?

Answer: ____________________

## 2. Which answer was difficult to find?

Answer: ____________________

## 3. What official reference was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for question intent.
2. Look for discovery friction.
3. Look for source need.

Interpretation caution: No interpretation of contractual terms.


## Illustrative finding and follow-up

Observation: FAQs separate qualifications from related prices.

Action to test: Link relevant qualifications visibly.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: FAQs separate qualifications from related prices. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.