{
  "title": "Pricing table comprehension survey",
  "questions": [
    "Which plan difference was unclear?",
    "What usage unit needed explanation?",
    "What qualification was missing?"
  ],
  "question_notes": [
    "Identify which two plan rows the reader cannot distinguish for their intended task. Separate missing capability definitions from an assumption about availability; verify actual plan conditions before changing the table.",
    "Ask the reader to explain what one billed or limited unit represents in a synthetic example. The unit may concern users, actions, storage or another defined measure, and the table must name the verified measure rather than imply unlimited use.",
    "Find which condition the reader thinks qualifies the headline price or limit. Keep the specific qualification and compare it with the current official offer; this is a comprehension exercise, not a cost forecast."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Identify which two plan rows the reader cannot distinguish for their intended task. Separate missing capability definitions from an assumption about availability; verify actual plan conditions before changing the table.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Ask the reader to explain what one billed or limited unit represents in a synthetic example. The unit may concern users, actions, storage or another defined measure, and the table must name the verified measure rather than imply unlimited use.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Find which condition the reader thinks qualifies the headline price or limit. Keep the specific qualification and compare it with the current official offer; this is a comprehension exercise, not a cost forecast.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": {
    "send_when": "Show adult prospective users the currently approved pricing table or a clearly labelled synthetic table before a sales explanation supplies the intended reading.",
    "decision_owner": "The pricing-page owner and the person responsible for current approved plan definitions.",
    "followup": "With the unit definition beside the price, ask readers to explain what is counted and locate the relevant plan qualification. Record remaining confusion about the unit, scope or billing period; have the pricing owner confirm the revised text against the actual offer.",
    "response_handling": "Collect table interpretation without account billing details or personal financial information. Keep all illustrative figures explicitly synthetic."
  },
  "editorial_sections": [
    {
      "id": "guide-response-examples",
      "kind": "response-examples",
      "heading": "Test the meaning of the displayed price",
      "intro": "Use fictional amounts and the actual approved billing labels; these examples do not state SurveyTeams prices.",
      "rows": [
        [
          "“This is the amount charged each month.”",
          "That interpretation fits only a label that actually states monthly billing.",
          "A monthly equivalent does not prove a monthly payment schedule."
        ],
        [
          "“The displayed amount covers the whole team.”",
          "Check the stated unit: account, member or another basis.",
          "Do not infer unlimited seats from a price without a unit."
        ],
        [
          "“Every listed feature is included.”",
          "Check the selected plan and any displayed conditions.",
          "A comparison table does not erase account or plan eligibility limits."
        ]
      ]
    }
  ],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}