If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which element needed checking?
What approval statement was unclear?
What correction deadline was missing?

Author notes / illustrative keys where applicable:
1. Read for check scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for approval meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for deadline. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.