If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which step changed your work?
What exception was not covered?
What should be checked before wider rollout?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: the trial omits requests involving another department.
2. An uncovered exception reveals where the pilot's instructions apply only to an ideal case. Document the approved handling route and test its relevance, without assuming one participant's example represents all expansion risks.
3. Turn the requested improvement into a testable next step. One illustrative action is: test cross-department exceptions before expanding.