# Internal process pilot survey

Learn from a limited process trial before expansion.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which step changed your work?

Answer: ____________________

## 2. What exception was not covered?

Answer: ____________________

## 3. What should be checked before wider rollout?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: the trial omits requests involving another department.
2. An uncovered exception reveals where the pilot's instructions apply only to an ideal case. Document the approved handling route and test its relevance, without assuming one participant's example represents all expansion risks.
3. Turn the requested improvement into a testable next step. One illustrative action is: test cross-department exceptions before expanding.

Interpretation caution: A small pilot does not prove organization-wide results.


## Illustrative finding and follow-up

Observation: The trial omits requests involving another department.

Action to test: Test cross-department exceptions before expanding.

Follow-up: After trying the change, repeat “Which step changed your work?” with people who experienced it. Check whether they still describe the original issue: the trial omits requests involving another department. Compare explanations and sample context, rather than claiming the change caused an improvement.